FAQ
Where are your products made?
We pride ourselves on being wholly designed in NYC and made in the USA. The manufacturers who produce our clothing are carefully selected and held to the highest standards in quality.
How are your products made?
All our products are made in small, fairly limited runs. Our goal is to release new products on a regular basis, bucking the trend of seasonal collections. Therefore, we’ve been focused on building close and trusted relationships with a select group of manufacturers and suppliers. They too pride themselves on working with brands who are dedicated to making high-quality, premium garments and accessories. More specifically, our tops and bottoms are crafted in Los Angeles, CA using fabric imported from Canada and our socks are knit in Denton, NC using famed Lonati machines from Italy and yarn imported from Germany.
Discounts & Promotions
How do I add a discount or promotion code?
On occasion, we will release discount and promotional codes to our customers. You will be presented with a field where you can enter a code on the cart and checkout pages of the site.
Product Sizing
How do I know what size to purchase?
Please refer to the product page for each item for more information on size and fit.
Ordering
Can I change or cancel my order?
Unlike Baggio’s penalty in the 94 World Cup, here, you are actually able to rewrite the course of history and modify or cancel your order after it has been placed. We usually ship out orders within 1-2 business days, so it is recommended that you reach out to us as soon as possible. Please contact us at orders@elevennewyork.com and include your order number in the subject line.
I have a question about my order, what should I do?
Please contact us at orders@elevennewyork.com and include your order number in the subject line of the email.
What payment methods do you accept?
Currently, we accept all major credit cards.
What if an item is out of stock?
Due to the nature of our DTC business and our focus on more limited product releases, we will sometimes sell out of certain items. We apologize for the inconvenience. On occasion we make items available for pre-order, but also feel free to shoot us an email at hello@elevennewyork.com for more information.
Other
How do I stay up to date with Eleven New York?
We’re delighted that you’ve taken an interest in Eleven. To stay in the loop, please scroll down to the bottom of this page and subscribe to our mailing list using the form on the left.
What is Coffee & Football?
An Eleven New York initiative, Coffee & Football is a long-form interview podcast with some of the most interesting and influential profiles in the game — on and off the pitch. The laidback, coffee-infused conversation gives listeners a chance to get to know the person behind the title, through honest stories and behind-the-scenes revelations and valuable lessons from the guest’s career journey. The episodes feature players & ex-players, club & league executives, media personalities, corporate brand directors, agents, and industry thought leaders. Visit Journal to checkout the latest episodes.
I’m a writer and I’d like to contribute to the Eleven Journal. Who should I contact?
Have a great story to share with our community? Just as soccer is a global sport, our community reaches far and wide. If you have a feature to share or would like to contribute a fascinating tale please contact us at hello@elevennewyork.com.
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